Frequently Asked Questions

What does the package include, exactly?

The Mackinac Experience Package includes the following:

  • Round Trip ticket on the ferry of your choice
  • Ticket for Mackinac Island Carriage Tours 1 and 3/4 hour narrated, horse drawn tour with stops at Surrey Hill Museum, Arch Rock, and Fort Mackinac
  • Admission to Wings of Mackinac Butterfly Conservatory at Surrey Hill
  • Admission to Fort Mackinac
  • Admission to Grand Hotel before 5:00 p.m.

What dates is the package available?

The Mackinac Island Experience Package is available May 10 through September 27 for 2019, seven days per week, including all holidays.

The package is NOT AVAILABLE ON May 24-May 27, 2019 and Saturday, Sept. 21, due to Grand Hotel being closed to the public.

Does that include the luncheon buffet at Grand Hotel?

No meals are included in the package.

How much does it cost?

The cost is Adults $75.25 per person Child (5-12) $34.75 per person 4 and under - No tickets required The package may only be purchased by credit card at Each purchase is assessed an $9.00 handling fee.

What are the hours for this package

Hours and schedules vary according to season. Please check with each package partner for hours of operation during your visit. Links to each partner are under the Experiences menu.

Do we receive individual tickets for each attraction when purchasing the Experience Package?

No, you will receive a single voucher for each attraction listing the number of Adults and Children in your party. These are not individual tickets so everyone in the group must do the activities together at the same time.

Can we buy the package over the phone?

The package cannot be purchased by phone.

Can we just buy the package at the Will Call locations when we get there?

No, packages may only be purchased online and must be purchased 7 days or more before your arrival. The Will Call locations are not able to accept orders nor print any vouchers.

Where do I pick up my vouchers?

Immediately after purchase you will receive an e-mail confirmation with the Will Call location for either Mackinaw City or St. Ignace (determined by your selection when you purchased the package). If you do not see the e-mail confirmation, please check your "junk mail" or "Spam" folder. You can add our email address to your "white list" to ensure delivery of your order confirmation -

What if my question is not answered here?

You may use the Contact link to send your question or you may call us at the Carriage Tours business office at (906)847-3307 between 9:00 a.m. and 4:30 p.m. Eastern Time.

Do we have to use the vouchers all on the same day and do we have to use the vouchers exactly like the sample itinerary?

We ask for the date of your arrival on Mackinac Island; however, all vouchers do not have to be used on the same date. The sample itinerary is just a suggestion, you may use the vouchers in any order that you wish.

Is there a charge for children age 4 and under and do they need tickets for the Mackinac Experience Package?

No, there is no charge for children age 4 and under as long as they are accompanied by an adult and that they ride on an adult's lap during the Carriage Tour. Tickets are not available for children age 4 and under and they are admitted free with an adult at all of the businesses included in the Mackinac Island Experience Package.

If I purchase a package for a given date and that date is rainy can I use the package on a later date?

Yes. We just need the earliest date that you are arriving in the Straits Area so that we can ensure timely delivery of your vouchers either by US Mail or hand delivery from Mackinac Island to the Will Call locations in St. Ignace or Mackinaw City. You may use the vouchers from that date until the end of our current season (October 25, 2019).

Will Call Locations & Directions:

Mackinaw City - Will Call Location:

Colonial Fort Michilimackinac Visitor Center
102 West Straits Avenue
Mackinaw City, MI
Main Office: (231) 436-4100
Visitor Center: (231) 436-5564
The Center is located under the Mackinac Bridge. If you are coming North on I-75, take exit 339 and follow the signs for Colonial Fort Michilimackinac.

View Google Maps for Mackinaw City information.

Hours for the Colonial Fort Michilimackinac Visitor Center in 2019 are:

May 1-June 7: 9 a.m. - 5 p.m.
June 8-Sept 1: 9 a.m. - 7 p.m.
Sept 2-Sept 28: 9 a.m. - 5 p.m.

St. Ignace - Will Call Location:

St. Ignace Chamber of Commerce
560 N. State Street
St. Ignace, MI 49781
(800) 970-8717
(906) 643-8717

View Google Maps for St. Ignace information.

Hours for St. Ignace Chamber of Commerce in 2019 are:

May 1 to May 26: 9 a.m. - 5 p.m., Monday-Friday ONLY
Closed Memorial Day May 27
May 28-Sept. 1: 9 a.m. -7 p.m. Monday-Friday; 10 a.m. - 3 p.m. Saturday & Sunday
Closed July 4 & Labor Day
Sept 3-Sept 30: 9 a.m. - 5 p.m. Monday-Friday ONLY